Privacy Policy

Last updated: January 1, 2025

1. Introduction

NebeluRw, operating Nawe Ririmba Space, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information
  • Name and email address
  • Phone number (WhatsApp)
  • Payment information (processed securely through Flutterwave)
  • Profile information and preferences
Usage Information
  • Songs uploaded, purchased, and downloaded
  • Search history and preferences
  • Platform usage analytics
  • Device and browser information
Audio Content
  • Songs and audio files uploaded by artists
  • Song metadata (title, genre, lyrics)
  • Generated preview clips and cover images

3. How We Use Your Information

  • To provide and maintain our service
  • To process transactions and payments
  • To communicate with you about your account
  • To improve our platform and user experience
  • To detect and prevent fraud
  • To comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information. We may share information with:

  • Payment Processors: Flutterwave for payment processing
  • Service Providers: Third-party services that help us operate
  • Legal Requirements: When required by law or court order
  • Business Transfers: In case of merger or acquisition

5. Data Security

We implement appropriate security measures to protect your information:

  • Encrypted data transmission (HTTPS)
  • Secure password hashing
  • Regular security updates and monitoring
  • Limited access to personal data
  • Secure payment processing through certified providers

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences (currency, language)
  • Analyze platform usage and performance
  • Provide personalized content

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Restrict or object to certain processing
  • Data portability (download your data)
  • Withdraw consent where applicable

8. Data Retention

  • Account information: Until account deletion
  • Transaction records: 7 years for legal compliance
  • Usage analytics: Anonymized after 2 years
  • Song content: Until deleted by artist or platform removal

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Third-Party Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. Please review their privacy policies separately.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Your Privacy Matters: We are committed to protecting your personal information and being transparent about our data practices.